'I’m just so tired of guests acting like we’re personally inconveniencing them for simply doing our job': Front desk employee is tired of hotel guests having no etiquette or manners

Front desk employees are tired of entitled customers who don't understand the hotel's etiquette.

What exactly is hotel etiquette anyway? Well, just not screaming at the front desk employee trying to find your reservation or get a card on file is more than enough. So is there even etiquette, or is it simple manners that customers lack? I would say that the main problem is manners. People don't know or don't care that they need to treat others with respect. It's not something that is engraved into their brains as it should; It's more of a suggestion they simply decide not to follow because it doesn't matter to them, which is deeply concerning. The fact that there are people out there who do not care to respect others or simply not talk badly to them is a big problem. The worst part is that it's not even a problem of a certain new generation; it's something that has become more and more common, and it affects people of every age group. I have seen people from ages 15 to 90 being incredibly disrespectful and not caring at all whether the other person even mistreated them in the first place or is just an employee doing their job. Not saying that anybody deserves to be disrespected at all, but one could argue it is a different situation if the other person treats you badly in the first place. 

We can talk for hours about this mistreatment and disrespect, but what we need to do is find a solution. I won't say this is a recommendation, but I will tell you what I used to do when a customer treated me with no respect. I remember one time when a customer started screaming at me and cussing because I had to follow company protocol to do something for him, and he simply didn't want to go through it, but he did want the results. Let's say he wanted the product, but not to answer the questions I needed to ask in order to program said product. At first, I explained calmly and nicely why we needed to do it. Then I started to sound more firm and played on to the idea that I was not able to help if he didn't answer the questions. And finally I snapped —not really. I started to talk in a passive-aggressive tone and stayed silent even after he finished talking just to say, "Is that all?" He realized I had no problem wasting my whole day with that conversation; he either left or did as I said. Now, this shouldn't have worked, at least not in theory, but it did. He ended up doing what I said and relaxing. Again, this is not a recommendation. This shouldn't have worked, but it did. The people who treat you this badly are usually really weird, so sometimes crazy stuff like this works. Who knows why. The important thing is that I wasn't fired after that, and I even got what I wanted out of the client, which was basically to do my job, but I got it, and that made me feel proud at the time.